The role
ABOUT ABRIDGE
Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.
Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.
We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh.
THE ROLE
The Head of Workplaces owns the strategy, standards, and long-term vision for Abridge’s physical workplaces across San Francisco, New York, Pittsburgh, and Chicago. This leader ensures our offices support company growth, deliver an exceptional employee experience, and reflect thoughtful investment in design, infrastructure, and operations.
This role requires a strong facilities and real estate background, including hands-on experience with building systems, construction, lease negotiations, and vendor management. The ideal candidate pairs that technical grounding with strong design judgment, financial discipline, and the ability to lead people and align senior stakeholders around consequential decisions.
The Head of Workplaces directly owns real estate strategy, executive alignment, design direction, and major investment recommendations. They partner with the Facilities Manager on infrastructure and operational priorities while building the systems, standards, and management capacity that enable daily operations and employee-facing services to run independently.
This role leads the Facilities and Workplace Experience functions, currently comprising one Facilities Manager, two Office Managers, and two Workplace Experience Coordinators.
WHAT YOU'LL DO
Real Estate & Facilities Strategy
- Own portfolio strategy, including capacity planning, site selection, lease negotiations, renewals, and long-term capital needs, informed by company growth, office utilization, and team requirements.
- Apply deep facilities expertise to evaluate technical recommendations, infrastructure needs, and the long-term implications of real estate and investment decisions.
- Partner with the Facilities Manager on building conditions, infrastructure priorities, and maintenance planning, ensuring technical recommendations inform scope, budgets, and timelines.
- Develop investment recommendations that balance employee experience, cost, flexibility, and operational reliability.
Workplace Design & Delivery
- Set the vision and design standards for new offices, renovations, and major investments, with an approved scope and budget that support the intended outcome.
- Lead project delivery in partnership with Facilities, IT, Security, Finance, Legal, and external specialists, involving them early enough to shape key decisions.
- Ensure permitting, safety, accessibility, and operational requirements are incorporated into project planning, with support from qualified experts and clear escalation of unresolved concerns.
- Manage scope, budgets, schedules, and material changes through documented approvals, ensuring completed spaces are ready for occupancy and ongoing use.
Team Leadership & Workplace Operations
- Lead and develop the Facilities and Workplace Experience functions, establishing clear ownership, decision authority, and escalation paths as the team grows.
- Empower the Facilities Manager and Workplace Experience team to lead their respective operations, providing resources, technical guidance, and senior stakeholder support.
- Own operating and capital budgets, vendor accountability, and service standards, using employee feedback and operational data to prioritize improvements across offices.
- Ensure clear ownership of workplace safety, emergency preparedness, and business continuity in partnership with relevant functions.
Stakeholder & Executive Partnership
- Build trusted relationships with executive leadership and cross-functional partners, proactively managing expectations around design preferences, shifting priorities, and competing requests.
- Serve as the primary point of contact for the Workplace team on complex or sensitive stakeholder situations, representing the team’s recommendations and securing clear decisions.
- Align stakeholders early on space strategy, workplace investments, and major initiatives, including the intended standard, required resources, and tradeoffs.
- Establish an agreed framework with executive leadership for approving design, scope, and budget, resolving conflicting direction, and revisiting decisions when circumstances change.
- Represent Workplaces as a strategic business function that enables company growth, with accountability grounded in approved decisions and available resources.
WHAT YOU’LL BRING
- Experience leading a multi-office workplace portfolio through growth or significant change.
- A strong, hands-on background in facilities, building systems, construction, and vendor management, complemented by experience in commercial real estate transactions and financial planning.
- A record of delivering workplace projects with disciplined management of scope, budget, schedule, and operational readiness.
- Strong design judgment that balances aesthetics, functionality, accessibility, maintenance, and cost.
- Experience developing teams and managers who operate with clear accountability and meaningful autonomy.
- Credibility with senior leaders and the ability to communicate clear recommendations, navigate disagreement, and secure decisions under ambiguity.
This role requires in-office presence 5 days a week in San Francisco.
WHY WORK AT ABRIDGE?
At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month.
Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business.
Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients.
We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life.
If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you.
HOW WE TAKE CARE OF ABRIDGERS:
- Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
- Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families.
- Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA.
- Paid Parental Leave: Generous paid parental leave for all full-time employees.
- Family Forming Benefits: Resources and financial support to help you build your family.
- 401(k) Matching: Contribution matching to help invest in your future.
- Personal Device Allowance: Tax free funds for personal device usage.
- Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.
- Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more.
- Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals.
- Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment.
- Compensation and Equity: Competitive compensation and equity grants for full time employees.
- ... and much more!
EQUAL OPPORTUNITY EMPLOYER
Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.
We're committed to providing reasonable accommodations throughout the interview process. Once you submit your application, we'll follow up with details on how to request an accommodation for interviewing, completing any assessments, or otherwise participating in the selection process.
STAYING SAFE - PROTECT YOURSELF FROM RECRUITMENT FRAUD
We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com http://abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article https://consumer.ftc.gov/consumer-alerts/2023/05/scammers-are-hijacking-job-ads-heres-how-spot-fakes. Please exercise caution and cease communications if something feels suspicious about your interactions.