The role
ABOUT AIRWALLEX
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.
ATTRIBUTES WE VALUE
We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.
You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.
ABOUT THE ROLE
We are looking for a detail-oriented and commercially minded Sales Operations Associate / Analyst to support our sales organisation across Singapore and Malaysia. In this role, you will help ensure that sales and channel teams have accurate data, effective processes, and actionable insights to improve execution and revenue performance.
This is an ideal opportunity for an early-career professional who enjoys working with data, solving operational problems, collaborating with cross-functional stakeholders, and learning how a high-growth commercial organisation operates.
WHAT YOU WILL DO
- Ensure high standards of data integrity and completeness across all CRM records.
- Deliver key sales performance tracking and routine updates to commercial teams.
- Manage the full lifecycle of channel operations—spanning onboarding, profiling, contracting, and commission calculations—by verifying deal data, partner eligibility, payout statements, and relevant commission logic.
- Develop and refine commercial operational frameworks, including policies, SOPs, playbooks, and channel workflows.
- Troubleshoot data and process discrepancies, determine root causes, and drive actionable, effective solutions.
WHAT YOU WILL BRING
- Educational Background: Bachelor's degree or higher in Finance, Data Analytics, Business, Economics, Information Systems, or a related area (relevant internship experience is welcomed for entry-level candidates).
- Analytical Capability: Skilled in data analytics tools to gather, evaluate, and present data, turning information into strategic insights for decision-making.
- Operational Precision: High attention to detail paired with a methodical style for managing data integrity and operational workflows.
- Execution & Ownership: Proactive problem solver who takes complete responsibility from identifying operational issues through to full resolution.
- Adaptability: Proven capability to handle multiple competing priorities and consistently hit milestones within a fast-moving setting.
- Communication Skills: Full professional proficiency in spoken and written English & Chinese.
NICE TO HAVE
- Experience working with Salesforce or another CRM platform.
- Familiarity with sales-funnel metrics, pipeline management, forecasting, revenue reporting, or channel performance management.
- Exposure to partner operations, channel programmes, incentive plans, or commission calculations.
- Basic knowledge of SQL, data visualisation, or business intelligence tools.
- Experience in a technology, SaaS, payments, fintech, or other high-growth environment.
- Exposure to regional or cross-border stakeholder collaboration.
APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS
To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com http://airwallex.com email address. Please apply only through careers.airwallex.com http://careers.airwallex.com or our official LinkedIn page.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.
EQUAL OPPORTUNITY
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.