The role
1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 75,000 providers across all 50 states run their practice on our software, serving over 1 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
ABOUT THE ROLE
We are looking for a skilled and experienced quantitative Staff Market Researcher to join our team and support Headway's mission to build a new mental healthcare system that everyone can access. In this role, you will be a strategic partner, utilizing a primarily quantitative or mixed methods approach, to uncover critical insights about our customers and our market. You will conduct research to inform business and marketing strategies, helping us identify and unlock significant growth and differentiated product opportunities. You will also be responsible for maintaining our brand and sentiment measurement program, combining signals across channels to drive actions to improve our products.
CORE RESPONSIBILITIES
- Lead our end-to-end market research strategy, from identifying key questions and scoping research plans to conducting the work, synthesizing findings, and presenting actionable recommendations to stakeholders across the business.
- Employ a quantitative research skillset to develop a comprehensive understanding of our users and our market. You will be expected to serve as both a survey and statistical analysis expert for the Research team, employing advanced methods (e.g. DCM) where needed.
- Establish and run an impactful brand and sentiment measurement program, taking in multiple sources of data to synthesize, identify trends, and make recommendations across business organizations.
- Act as a strategic thought partner to business leaders, helping them define problem spaces and inform the development of new investments.
- Drive a culture of research and user-centricity across the organization by evangelizing research findings and promoting a deep understanding of our customers.
- Mentor and provide guidance to junior researchers, helping to build and scale our research practice.
KEY SKILLS AND QUALIFICATIONS
- A PhD + 4 years of industry market research experience (ideally with experience in a fast-moving tech environment).
- Or a Masters + 7 years
- Or a Bachelors + 9 years
- Expertise in advanced quantitative market research methodologies.
- A demonstrated ability to identify and frame business problems and opportunities, with a portfolio of work that shows direct impact from quantitative research.
- Experience in tracking survey research programs.
- Strong analytical and critical thinking skills, with the ability to turn complex data and observations into clear, compelling narratives.
- Excellent communication and presentation skills, with the ability to influence and collaborate with diverse teams.
- A self-starter who is innately curious about human behavior and passionate about solving complex problems.
COMPENSATION & BENEFITS:
The expected base pay range for this position is $212,000 - $265,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.
We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.
- Benefits offered include:
- Equity compensation
- Medical, Dental, and Vision coverage
- HSA / FSA
- 401K
- Work-from-Home Stipend
- Therapy Reimbursement
- 16-week parental leave for eligible employees
- Carrot Fertility annual reimbursement and membership
- 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
- Flexible PTO
- Employee Assistance Program (EAP)
- Training and professional development
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.