The role
International Customer Support Specialist
Chennai, India
At Vendasta, we’re leading the AI revolution from Saskatoon to Chennai—and beyond. We work together to empower our partners and customers through our AI-powered customer acquisition and engagement platform to help them get more customers and keep them. We’re proud to share that Vendasta has officially been named one of Canada’s Most Admired Corporate Cultures!
We’re looking for an International Customer Support Specialist who is energized by delivering outstanding omnichannel customer service and technical support with speed, accuracy, and delight. In this role, you will act as a trusted expert of Vendasta’s platform, fostering a customer-first environment, adopting advanced AI support tools, and ensuring that every single customer interaction adds value and strengthens trust.
Your Impact
As an International Customer Support Specialist, you'll work with customer support teams, product managers, and customers to:
- Deliver Omnichannel Support: Serve as the primary touchpoint for customer inquiries, providing timely, empathetic, and accurate resolution across phone, email, chat, and video calls.
- Drive Efficiency via AI Fluency: Consistently integrate approved AI tools (e.g., suggestion bots, summarizers, and response tools) into your daily workflows to reduce resolution times, maximize accuracy, and maintain a one-touch solve rate of 68% or higher.
- Own Knowledge & Process Updates: Maintain, update, and verify internal and customer-facing documentation—including validating AI-generated draft updates—to ensure resource accuracy reflects the latest platform changes.
- Advocate for the Customer: Gather real-time customer feedback, input trends into internal AI systems, conduct product walkthroughs, and participate in sprint reviews to proactively champion the customer experience and support platform evolution.
- Deliver Strategic Metrics: Track and improve Key Performance Indicators—such as Customer Satisfaction (CSAT), first response time, AI tool usage compliance, and the accuracy of AI tagging—to meet organizational performance benchmarks.
What You Bring to the Table
- You bring 1–2 years of experience in customer service, support, or a related field, ideally within a SaaS or fast-paced technology environment.
- You possess dtrong Technical Ability.
- You possess strong written and verbal communication skills, with a proven ability to translate complex technical platform issues into warm, clear, and actionable solutions for customers.
- You have a basic understanding of AI-driven workflows and feel confident navigating AI-powered assistance tools (prior exposure to automation tools or AI chat interfaces is a strong asset).
- You are highly proficient with customer support platforms (such as Zendesk or Intercom) and have an analytical aptitude for triaging tickets based on severity and time sensitivity.
- You have a proven track record of multitasking and prioritizing in a dynamic, high-volume environment while maintaining a solution-oriented mindset.
- You have a strong technical aptitude for identifying software bugs, gathering context, conducting troubleshooting screen-shares, and escalating issues appropriately.
About Vendasta
We help businesses get more customers. And keep them. Vendasta is an AI-powered customer acquisition and engagement platform for SMBs and the partners who support them, streamlining marketing, sales, and operations through intelligent AI employees, automation, and real-time actions and insights. From creating awareness to nurturing lasting customer relationships, Vendasta offers a suite of solutions with AI assistants that streamline every stage of the customer journey. By combining a business's unique data with AI and automation, Vendasta simplifies marketing, sales, and operations, eliminating the need for multiple disjointed systems.
Perks
At Vendasta, you’ll work alongside driven, curious teammates in a culture rooted in Drive, Innovation, Respect, and Agility, solving meaningful problems that shape the future of local business. We invest deeply in your development through continuous learning opportunities, hands-on exposure to emerging technologies, in-house training, education reimbursement, and leadership development programs designed to help you grow as the world evolves. We support this growth with flexibility, wellness benefits, and an environment that trusts you to do your best work — whether that’s learning something new, taking on bigger challenges, or building the next chapter of your career. At Vendasta, you’re not just keeping up with change. You’re growing with it.
- Health insurance benefits
- Paid Time Off (PTO)
- Night Shift Premium
- Provident Fund
- Cab Facilities
- Free snacks, hot beverages, and catered lunches on Fridays
Discover your potential. Build something that matters. Join the AI revolution from right here in Chennai.