The role
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Staff InfoSec Engineer
Why We Have This Role
Qualtrics is looking for a Senior Lead of CDU Operations to lead the (Kraków) team’s daily operations that are responsible for detecting, triaging, and responding to security threats across our global environment. You'll own the day-to-day operations of your team, build and mentor a high-performing team of analysts, and continuously mature our detection and response capabilities to keep pace with an evolving threat landscape. This is a hands-on leadership role — you'll support in guiding strategy while staying close enough to work alongside the team and manage incidents.
How You’ll Find Success
- Strategic Visionary: You possess an in-depth understanding of the cybersecurity threat landscape and proactively identify emerging risks. You help shape the Security Operations strategy, ensuring alignment with the organization's overall goals.
- Technical Innovator: You drive continuous improvement by evaluating and implementing cutting-edge security tools, techniques, and automation. Your relentless pursuit of innovation keeps us ahead of evolving threats.
- Collaborative Leader: You build strong cross-functional partnerships, championing security across the organization. You foster a collaborative environment where teams work seamlessly to achieve a strong security posture.
- Resilient and Adaptive: You thrive in a dynamic environment, effectively managing complex security projects and leading teams through change. Your ability to adapt and problem-solve makes you a key asset during challenging situations.
How You’ll Grow
- Shape Industry Standards: Participate in leading security conferences, thought leadership initiatives, and industry working groups to shape the future of cybersecurity practices.
- Executive Presence: Gain direct exposure to executive-level decision-making, refining your strategic communication and influencing skills.
- Expand Your Leadership Toolkit: Lead a team of skilled security professionals, providing you with ample opportunities to enhance your mentorship, coaching, and talent development abilities.
- Complex Problem-Solving: Tackle high-impact security challenges that will push your critical thinking, analysis, and strategy-building skills.
Things You’ll Do
- Lead and manage the Security Operations Center, including 24x7 monitoring, detection, triage, and incident response functions
- Hire, coach, and develop a team of CDU analysts and incident responders; build career paths and a strong on-call/rotation culture
- Senior Lead needs hands-on credibility. Conduct 1-on-1 technical coaching, run mock incident drills, and build skill matrices for junior analysts.
- Own CDU metrics and KPIs (MTTD, MTTR, alert volume/fidelity, coverage) and report on program health to security leadership
- Drive continuous improvement of detection logic, playbooks, and automation in partnership with detection engineering and threat intelligence teams
- Serve as an escalation point and incident commander for high-severity security incidents, coordinating cross-functional response
- Partner with Threat Intelligence, Detection Engineering, IT, Legal, and Product/Engineering teams to close gaps in visibility and response
- Manage relationships with any outsourced/MSSP or co-managed CDU partners, ensuring SLAs and quality standards are met
- Evaluate and help select CDU tooling (SIEM, SOAR, EDR, XDR, ticketing) and drive adoption of automation to reduce analyst toil
- Own CDU-related audit, compliance, and customer trust requirements (e.g., SOC 2, ISO 27001, FedRAMP as applicable)
- Build and maintain incident response runbooks, tabletop exercises, and post-incident review processes
- Participate in an on-call rotation for incidents and provide leadership presence during major security events
What We’re Looking For On Your Resume
- Required:
- 7+ years in security operations, incident response, or a related security discipline, including 4+ years in a people-management or team-lead role
- Demonstrated experience running or scaling a 24x7 CDU function, whether in-house, hybrid, or via MSSP oversight
- Strong technical grounding in SIEM/SOAR platforms, EDR/XDR, network and cloud security monitoring, and the MITRE ATT&CK framework
- Experience leading incident response for significant security events, including coordination with legal, communications, and executive stakeholders
- Track record of hiring, developing, and retaining security talent
- Excellent communication skills — able to translate technical detail into risk-based language for non-technical leaders
- Experience with cloud environments (AWS, Azure, or GCP) and SaaS security operations
- Nice to Have:
- Experience in a SaaS or enterprise software company handling customer data at scale
- Familiarity with compliance frameworks relevant to Qualtrics' customer base (SOC 2, ISO 27001, FedRAMP, GDPR)
- Relevant certifications (CISSP, GCIH, GCFA, CISM, or similar)
- Experience building or maturing threat detection and threat hunting programs
- Background in scripting/automation (Python, PowerShell) to support SOAR workflows
What You Should Know About This Team
- Innovation at Our Core: Our Security Operations team embraces change and thrives on solving complex challenges. We value experimentation, continuous learning, and push the boundaries of conventional security practices.
- Collaborative Environment: We believe in the power of teamwork and foster open communication across the team and the wider organization. Your ideas will be heard, and your collaboration will be essential.
- Data-Driven Approach: We rely on data-driven insights to inform our security strategies, measure effectiveness, and continuously improve our posture.
- Growth Mindset: We are committed to your professional development. You'll have opportunities to expand your expertise, contribute to high-visibility projects, and advance your career in cybersecurity.
- Joining our team means stepping into a role that's vital, challenging, and deeply linked to Qualtrics' aim of reshaping industries by harnessing the power of Experience Management and AI.
Our Team’s Favorite Perks and Benefits
- Annual Leave: 20 or 26 annual leave days per annum plus an additional day for each year of service (to a max of 5).
- Private Medical Insurance- Luxmed health & dental cover for you and your dependants.
- Commuter Assistance- Up to the value of 80 PLN net a month for public transport.
- Savings Plan- Two company saving plans provided by Nationale Nederlanden: Employee Capital Plan (PPK) & Employee Saving Plan (PPO),
- QED PROGRAM- Qualtrics Engineer Development (QED) program: support, engineering learning activities up to 10% of engineering work time each quarter.
- Wellness- Up to the value of 800PLN gross per quarter can be reimbursed for a variety of wellness activities via our dedicated platform Forma,
- A choice of Multispot cards available.
- Our employee assistance program with Unum provides counselling and wellbeing support to all employees
- Experience bonus- 7000 PLN gross per annum. Qualtrics experience bonus is a program designed to provide experiences to our employees they might not otherwise have.
- Group Life & Income Protection Insurance
- Glasses/Contact lenses Reimbursement
- Free breakfasts, lunches, snacks, and drinks for everyone in the office
- Tax-deductible expenses (up to 50% depending on role)
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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