The role
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
Toast Capital Processing Specialist II
Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.
Toast Capital is a wholly-owned subsidiary of Toast, Inc. that offers Toast restaurant customers fast and flexible financing for any business need. The Toast Capital team is seeking a highly-motivated Toast Capital Processing Specialist II who will play an active role in originating transactions. The role entails working with customers via written communication to convert eligible restaurants into Toast Capital customers. In this role, you will be an ambassador of the Toast Capital brand and proliferate Toast Capital’s goal to empower restaurants financially to thrive and do what they love. This individual’s efforts will have a significant impact on the long-term success of a rapidly growing product for Toast. The ideal candidate will have experience in a financial institution with a lending background that has significant attention to detail and strong organizational skills.
A day in the life (Responsibilities)
- Apply established underwriting guidelines and policies to assess any potential risks in business during the application review and underwriting process.
- Process and review documentation requested during underwriting review, ensuring accuracy and compliance with regulatory requirements and internal policies.
- Manage account updates related to change of ownership and legal entity transitions, ensuring accuracy and compliance with internal policies.
- Interact with loan applicants and business owners as needed to request additional information, clarify details, or address specific underwriting considerations, primarily through written communication.
- Ensure compliance with regulatory requirements, including but not limited to anti-money laundering (AML) regulations, Know Your Customer (KYC) guidelines, and fair lending practices throughout the underwriting process.
What you'll need to thrive (Requirements)
- 3-5 years of relevant commercial credit or loan processing experience
- Ability to work under pressure, strong attention to detail, self-motivated, flexible, and adaptable
- Ability to work independently, prioritize tasks in a fast-paced environment with a strong attention to detail
- Strong organizational skills to track multiple applications, deadlines, and documentation requirements.
- Analytical mindset and creative problem-solving
- Strong written and verbal communication skills, with demonstrated experience in professionally corresponding with customers via email, promptly addressing concerns, and de-escalating challenging situations to ensure customer satisfaction and maintain positive relationships.
- Act as a key partner to both US-based and international business teams, ensuring a unified approach to Capital Operations and a smooth hand-off of information.
- Adapt to changing policy and procedures on a constant basis while maintaining high quality to your work
- Meet and/or exceed production, quality, and customer service goals while adhering to all internal Compliance requirements
- Familiarity with Salesforce and Excel skills helpful
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring
Our Approach to Hybrid Working
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast
People Are the Secret Ingredient in Our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
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