The role
About Tripadvisor
The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.
We are looking for an experienced sales professional to join our Key Accounts team within the Global Partner Solutions business. Our team builds exceptional, strategic, and long-term relationships with the largest and most valuable hotel companies across the globe. We find ways to solve our clients’ many business challenges with a variety of Tripadvisor solutions, thereby supporting our customers and driving revenue for Tripadvisor. We work across multiple internal and external stakeholders to ensure we find the right strategy for each of our partners.
As a Senior Key Account Executive at Tripadvisor, you will be in a hybrid role which is the perfect balance of customer retention & new customer acquisition. You will work with both existing and new customers, engage in a consultative sales approach, demonstrate our business value and ultimately sell Tripadvisor solutions to our clients. You will have access to training, processes and tools to support success in this role. The ideal candidate will have strong sales DNA, be results-driven, execution-focused and customer-oriented.
You are the right person for this role if you are proactive, motivated, strategic, organized, and able to work well in a fast-paced, highly-driven and entrepreneurial environment. This role requires excellent sales and communications skills as well as effective relationship-building talents. Beyond that, we are seeking sales experience in e-commerce, SAS, and other digital platforms along with demonstrated success with exceeding sales targets.
Job Location Singapore (Hybrid), Japan ( Remote)
What You’ll Do:
- You will own a book of business, constituted by our existing clients who use our business subscription and our Advertising solutions. You will nurture, manage and retain this book of business and carry associated quota/targets.
- You will also work on the whitespace/greenfield in your assigned territory and execute net-new customer acquisition deals from this segment of your market.
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives (cross-sell / upsell)
- Work with key stakeholders from the customer organizations and provide in-depth product demonstrations along with the ability to negotiate commercials and close new business.
- Achieve and exceed agreed sales targets monthly and quarterly on KPIs like revenue-growth, customer retention, number of new customers acquired & other related KPIs.
- Serve as the link of communication between key customers and internal teams and work towards a faster issue-resolution.
Skills and Experience:
- Minimum 3 years sales experience, preferably owning the entire sales cycle end-to-end.
- Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work.
- Proven ability to operate effectively with a global-first mindset
- Bachelor’s Degree from a reputed University.
- Relevant experience in Inside Sales or Field Sales. Preferably in Acquisition or Business Development
- Bi-lingual (Fluent in Japanese & English )
- Excellent written and oral communication in the relevant language/s of the country covered
- Demonstrated sales aptitude (negotiation & closing) with relentlessly high standards
- Not intimidated by technical interaction, co-browsing with customers on video calls.
- Target driven and proven self-starter with ability to deliver on initiatives without constant supervision
- Territory and pipeline management experience using a CRM (Salesforce/Hubspot)
- Coachability, openness to feedback and dedication to consistent self-improvement
What We Offer:
- Flexible activity-based working fostered collaboration and productivity
- Inclusive global travelers community welcoming diverse perspectives
- Competitive salary package including performance bonuses
- Development programs, managerial courses, and learning series
- Health insurance covers medical, dental, and vision for families (varies by country)
- Lifestyle Reimbursement Benefit for personal travel, and physical, mental, and financial wellness
- Several paid time off programs, including time to bond with new children and care for family members. Paid public holidays, and year-end office shutdown
- Employee assistance program for short-term counseling and free Calm app subscription
- State-of-the-art offices: dining, coffee points, and leisure areas
Our Cultural Pillars:
Traveler first
We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us.
Execution is our edge
We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges.
We succeed together
The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.
We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.
If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!