The role
Role Responsibilities
The role of Senior Technical Consultant within CDW Professional Services is to consult, design, plan and implement complex technical projects. To work closely with the Principal Technical Consultants and other technical teams. The Senior Technical Consultant will also support the Sales and Solutions teams to provide the technical expertise required to close sales opportunities and propose the current plan to better serve our customers. This will typically involve technical presentations, solution demonstrations, solution design/configuration, proposals, bid response documentation, Statement of Work creation, HLD and LLD documentation. Be eligible for Security Clearance and adhere to CDW policies and GDPR Best practices.
Typical Deliverables for the Role
- Be an expert in the required Technologies for your section. Create and deliver technical presentations, solution demonstrations, solution design/configuration, and proposal development. In depth knowledge of multiple technologies is a must.
- Acts as a mentor and technical escalation point in all areas where they are considered a subject matter expert, providing expert-level knowledge and peer-level review in respect of issue resolution, standards, design, best practice, delivering quality and reference target architectures.
- Working closely with Account Managers, Project Managers, Solution Architects, Customers, and other parts of the business as required.
- Design and Deliver implementation services across a wide range of clients, technologies, and requirements.
- Creation of technical documentation
- Low Level Designs
- High Level Designs
- Diagrams, BoM
- Statement of Works (SoW)
- Design, implementation, migration and testing of technical solutions.
- Creation and presentation of customer facing documentation.
- Involvement and running of project design workshops.
- Renew/upgrade required certifications.
- Works with clients on assigned projects to identify commercially viable, technical, solutions to business problems and streamlining of business process.
- On behalf of a client and CDW, takes responsibility for ensuring that assigned projects are executed and completed within agreed time, quality, scope and costs parameters and that an appropriate level of governance is applied to maintain and manage risks, changes and issues.
- Accountable as a lead technical role in one or more projects on which they are assigned, ensuring that solutions are adequately captured in a Statement of Work or Project Initiation Document, analysed, designed, and delivered to recognised industry or CDW best practices.
- Manages one or more teams of consultants assigned to projects, for the duration of a project.
- To assist in the design of Proof-of-Concept scenarios, Type Approval activities in the CDW labs and for a client’s needs
- To help in the creation of test type documentation and test scenarios.
- Ensures personal objectives and set KPI targets are met or exceeded.
- Proactively questions and evaluates existing systems, standards, documentation, and procedures and makes recommendations for improvement.
- Accountable for embracing and enhancing CDW’s brand, and that of Operations and Professional Services, inside and outside of CDW.
Certifications
Essential Skills
- Cisco/route/switch
- Palo Alto
- Fortinet
- Cisco Firepower / ASA
- Cisco ISE
- F5
- Checkpoint
Essential Certifications
- CCNP Security
- CCNP Enterprise
- Fortinet NSE4,5,6
- Palo Alto PCNSA
- Checkpoint CCSA
Desirable Skills
- HPE/Aruba
- VMWare NSX
- Cisco SDA
- Cisco ACI
- SDWAN
- Checkpoint firewalls
- Juniper
Desirable Certifications
- CCIE
- CCNP Enterprise
- Palo Alto PCNSE
- Fortinet NSE7
- Checkpoint CCSE
Knowledge & Experience
- Holds, maintains, and continues to develop industry-recognised expert-level technical relevance through prior experience from being involved in delivering complex projects, appropriate vendor certifications, technical training in core and associated skills (multi-skilled), vendor relationships, industry awareness and attendance / participation in trade/vendor events.
- Can continually demonstrate exceptional skills in time-management, planning, sales and all types of communication.
- Has proven extensive commercial awareness, able to protect the interests of CDW in all aspects of professional services delivery.
- Is able to continually demonstrate comprehensive knowledge and experience of technical infrastructure hardware, software and solutions, as well as extensive expert-level technical experience in one or more relevant fields.
- Is able to continually demonstrate delivery of quality and consistency whilst delivering excellence and at the same time continuing to strive for improvement.
- Prior experience working in an IT Services organisation, IT channel, or value-added reseller.
Core Values
- Ensures knowledge, skills, creativity, integrity, and judgement is applied to deliver innovative, effective, efficient services and solutions of excellent quality to clients and co-workers.
- Creates and maintains a culture for listening, understanding, and responding flexibly to clients, co-workers, and suppliers so that every contact is a personalised and positive experience.
- Continually demonstrates initiative, always giving their best, and confident to lead and make decisions, improve their effectiveness, and help others do the same, acknowledging and assuming responsibility for their own actions, products, decisions, and policies.
- Is responsible for remaining relevant to the needs of CDW’s clients, co-workers, Professional Services and CDW and proactively seeks out training, shadowing, mentoring and other relevant learning and development opportunities to ensure that this continues to be the case.
- Strives to build meaningful, transparent, collaborative, and long-term relationships with our clients, suppliers, and co-workers where these are constructed to deliver mutually beneficial outcomes.
- Responsible for the delivery of quality and consistency in all that they do and aim to get this right first time, every time. Aims to deliver excellence and strive for continuous improvement by questioning everything and responding vigorously to change when needed.
- Dedicated to satisfying clients and co-workers requests in a responsive and professional manner, by listening to these requests, understanding them and striving to consistently exceed their needs and expectations.
Personal Attributes
- Highly enthusiastic and motivated to achieve commercial, CDW, departmental, team and personal goals and targets.
- Leadership qualities with excellent verbal and written communications
- Able to motivate technically and professionally, mentor, coach and nurture others.
- Positive attitude and influence on others
- Methodical and quality-minded with a right-first time approach to all work.
- Understands how to balance time, cost, and quality to ensure successful outcomes for clients and CDW.
- Passionate, professional, with a ‘can-do’ attitude always
- Able to evaluate information quickly, identify key issues and formulate conclusions based on sound practical judgement & experience.
- Able to build productive working relationships with various personnel within the team and across the teams based on respect and good rapport.
- Communicates honestly, openly, and consistently showing attention to detail and remaining calm and patient when under pressure.
- Ability to recognise when to request support.
- Works on own initiative, or as a team, towards agreed common goals.
- Excellent organisational and technical team leadership skills.
- Excellent communication and presentation skills.
- Open, honest, and approachable always; socially comfortable interacting at all levels within internal and external organisations.
- Flexible about working hours and work locations; prepared to travel.