The role
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Partner Success Executive based in United States.
This is a full-time individual contributor role focused on building and growing strategic relationships with college and university partners.
You will manage a portfolio of 10–20 institutions, helping them launch, adopt, engage with, and expand academic support programs.
The role combines partner success, strategic account management, engagement, and growth in a collaborative, cross-functional environment.
You will work directly with campus stakeholders to understand their priorities and connect program performance to broader student success goals.
Using relationship-building skills and data-driven insights, you will identify opportunities to strengthen retention, adoption, and partner growth.
You’ll collaborate closely with Sales, Marketing, Operations, and Academic Relations to create a seamless partner experience.
This is an opportunity to take meaningful ownership while contributing to the modernization of peer learning and student support in higher education.
Accountabilities:
- Manage a strategic portfolio of 10–20 college and university partners, developing engagement strategies that support long-term success and growth.
- Build trusted relationships with campus stakeholders through regular meetings, strategic touchpoints, proactive communication, and ongoing consultation.
- Develop and execute partner engagement plans aligned with institutional priorities, program objectives, and student success goals.
- Support successful partner launches, ongoing program adoption, stakeholder communication, and engagement throughout the partner lifecycle.
- Lead renewal and retention activities, helping partners understand program value and maximize the impact of their partnership.
- Identify opportunities for expansion, upselling, referrals, and broader stakeholder adoption, working with Sales and Marketing to develop and pursue opportunities.
- Conduct regular program reviews and strategic conversations to evaluate progress, address challenges, and identify opportunities for improvement.
- Analyze partner data and translate insights into clear, actionable recommendations that improve program performance, engagement, and impact.
- Collaborate with Sales, Marketing, Operations, and Academic Relations to ensure alignment and deliver a cohesive partner experience.
- Work with internal teams to increase program visibility, stakeholder engagement, and adoption across partner campuses.
- Contribute to knowledge-sharing, process improvements, and strategic initiatives that strengthen partner success practices.
- Travel as needed to support partner engagement, relationship development, and growth opportunities.
Requirements
- 4–6+ years of experience in higher education, sales, account management, customer success, program management, or partnership management.
- Experience in EdTech is a plus, particularly within environments focused on higher education, student support, or academic success.
- Genuine interest in education and student success, with motivation to contribute to initiatives that create tangible outcomes for students.
- Strong relationship-building and communication skills, with the ability to engage effectively with a diverse range of campus stakeholders.
- Proven ability to manage multiple relationships, accounts, projects, or programs while balancing competing priorities.
- Proactive, organized, and comfortable taking ownership in a fast-paced and evolving environment.
- Strong analytical skills and the ability to turn partner data and insights into practical recommendations and next steps.
- Commercial awareness and the ability to identify partner growth opportunities and collaborate with internal teams to pursue them.
- Collaborative mindset, with the confidence to contribute as part of a team while independently leading initiatives when needed.
- Willingness to travel as required for partner engagement and growth.
- Commitment to teamwork, accessible education, mission-driven work, and improving student success.
- Additional experience with peer tutoring, peer programs, student support, or direct collaboration with colleges and universities is advantageous.
Benefits
- Competitive salary and vested stock options providing an opportunity for equity ownership.
- Medical, dental, and vision healthcare benefits.
- 401(k) retirement plan.
- Wellness stipend.
- Flexible paid time off.
- Remote work flexibility with a monthly work-from-home stipend.
- Company-sponsored technology and equipment.
- Company events and team outings.
- High level of autonomy and ownership.
- Opportunities for professional growth within a collaborative, mission-driven team.
- Full-time, remote position based in the United States.
Jobgether Hiring Process
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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