The role
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Success Manager - East based in United States.
This senior customer success role is focused on driving strategic outcomes across a portfolio of enterprise technology accounts. You will guide customers from onboarding and adoption through expansion and renewal, helping them maximize the value of an automation platform. You’ll build trusted relationships with executive stakeholders, identify new automation opportunities, and develop success plans aligned with customer priorities. Working closely with Sales, Customer Success Engineering, Product, Professional Services, and leadership teams, you’ll coordinate resources to deliver measurable outcomes. The role also offers the opportunity to expand automation into functions beyond security, including IT, HR, Engineering, and Operations. As a trusted advisor, you’ll influence product direction through customer feedback while building long-term advocacy and partnerships.
Accountabilities:
- Own strategic success planning and customer engagement across a portfolio of high-value enterprise accounts, ensuring alignment with stakeholders and measurable value throughout the customer lifecycle.
- Partner with Customer Success Engineers and internal teams to deliver effective onboarding, ensuring customer use cases are implemented on schedule and users develop the skills needed to build and automate workflows.
- Monitor account health through dashboards, usage metrics, log-ins, use cases, and other indicators to identify risks, challenges, and opportunities.
- Develop and execute success and account plans that increase platform adoption, expand feature usage, and identify opportunities to extend automation into additional teams and business functions.
- Lead customer business reviews and executive engagements, communicating outcomes, strategic recommendations, and future automation opportunities to VP and C-suite stakeholders.
- Proactively identify risks to customer goals and coordinate comprehensive mitigation plans with Customer Success Engineering, Professional Services, leadership, and other internal resources.
- Develop and execute renewal strategies while communicating the platform’s business value and strategic recommendations to customer users, management, and executives.
- Translate customer needs and technical requirements into actionable internal feedback, partnering with Product and Engineering teams to influence new features and platform improvements.
- Build customer advocacy and serve as a trusted product advisor, helping customers identify opportunities to improve processes through automation.
Requirements:
- 8+ years of experience in technical account management, customer success, or post-sales roles within a technology company.
- Experience supporting SaaS solutions designed for technical teams, ideally in cybersecurity, DevOps, IT, or a related technical environment.
- Strong ability to uncover customer challenges and opportunities through thoughtful discovery and translate technical requirements into clear recommendations for internal teams and partners.
- Demonstrated ability to manage complex customer problems by coordinating the right internal resources and knowing when to engage management or senior leadership.
- Strong executive communication and relationship-building skills, with experience working with senior stakeholders and C-suite audiences.
- Strategic and consultative approach to customer success, with the ability to connect technology adoption to business outcomes.
- Ability to collaborate effectively across Sales, Product, Engineering, Professional Services, and Customer Success teams.
- Applicants must be authorized to work for any U.S. employer; employment visa sponsorship is not available for this position.
Benefits:
- Target annual earnings of $150,000–$170,000, including salary and commission.
- Fully remote position within the United States.
- Position must be based in the Eastern Time Zone (EST).
- Opportunity to work with enterprise customers and influence strategic automation initiatives across multiple business functions.
- Cross-functional exposure to Sales, Product, Engineering, Professional Services, and Customer Success teams.
- Opportunities to contribute customer insights and feedback to future product development.
- Growth-oriented environment that values curiosity, learning, collaboration, and professional development.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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