The role
About Outreach
Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
About the Team
The Dialog Understanding and Generation team is building the industry's most advanced agentic AI capabilities for revenue orchestration, the end-to-end coordination and execution of sales and customer engagement workflows. Our mission is to transform raw customer interactions and CRM data into structured intelligence that powers the entire revenue lifecycle.
We operate at the intersection of machine learning, LLM-powered systems, and cloud-scale engineering, driving both current and next-generation AI initiatives at Outreach.
We are a team of applied data scientists who thrive on solving complex scientific and engineering challenges. The work is roughly an even split between applied ML research and production engineering, so you should be excited about both. You'll collaborate closely with exceptional engineers and product managers in a fast-moving, high-impact environment, applying your creativity and expertise to build innovative solutions that push the boundaries of agentic AI.
Your Daily Adventures Will Include:
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Building AI-powered systems that process voice streams and real-time transcriptions to extract structured intelligence, contextual signals, and actionable insights.
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Engineering high-availability AI pipelines across distributed, cross-team components to ensure reliable, low-latency agentic workflows.
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Collaborating with stakeholders to ensure customers have the AI-driven capabilities and tools they need to succeed on the Outreach platform.
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Rapidly prototyping ML and LLM solutions to validate approaches and accelerate iteration on complex, ambiguous problems.
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Optimizing across the stack to maximize ROI for key pain points, from model architecture to service orchestration.
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Contributing to Outreach's most visible AI surfaces, shaping how customers experience our next-generation agentic AI capabilities.
Our Vision Of You:
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2 years of hands-on experience implementing machine learning and NLP systems, including LLM-based architectures, text classification, entity recognition, dialog, and agentic AI workflows
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Master’s Degree, or PhD, in relevant field such as computer science, machine learning, or related disciplines
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Strong foundation in statistics and experiment design, and passion for data are essential for success in this role
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Proficiency in Python, Java or Go or C++, along with strong software engineering skills
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Experience developing and deploying cloud-based AI applications
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Familiar with continuous-deployment projects
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A collaborative mindset and willingness to support and elevate teammates
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Ability to prioritize effectively and deliver incrementally in fast-moving environments.
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Ability to quickly learn new technologies, frameworks, and LLM-related tooling.
Preferred Qualifications:
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Experience with speech-to-text systems or real-time audio/voice processing.
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Familiarity with agentic AI frameworks or tool-use patterns in LLM systems.
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Experience building low-latency, high-availability ML serving infrastructure.
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Track record of taking ML models from prototype to production at scale.
Why You’ll Love It Here
• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Snacks and beverages in the Office, along with fun events to celebrate
• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.