The role
Reach Logistics, a Pattern company, is a global eCommerce logistics and strategy company that partners with some of the largest brands in the world to distribute their products on Amazon, Walmart, eBay, and more. We have 7 warehouses in 5 countries around the globe and offer a unique distribution model to our partners. We currently ship 60M units a year and are growing rapidly. Currently the top seller on Amazon, we boast over 1,700 global employees that span over 18 global locations. Check out our parent company's website: http://pattern.com/
We are looking for an Area Manager to lead our team of supervisors on our night shift schedule, Monday-Thursday 7pm - 5:30am.
Responsibilities
- Lead team of 1-2 supervisors and warehouse staff of up to 100 on assigned shift to hit productivity, quality, safety, and ship on time targets
- Partner with Ops Manager and support teams to meet business goals
- Engage with team during shift to promote positive culture and maintain high levels of quality, safety, and performance
- Assist in operations by working with General Manager and Assistant General Manager, and Operations Manager eventually
- Ability to shift plan and labor share in accordance with daily goals and order numbers
- Facilitate open communication between other shifts to ensure teamwork to achieve common goal
- Provide direction to supervisors and leads in department and across shifts to ensure changes/updates in policy and procedure are communicated
- Tracking attendance and approving timecards for associates
- Coaching, training, and re-training associates on labeling/packaging procedure
- Resolving employee relations matters and conflicts, working with HR to develop sustainable solutions
- Monitor productivity and make recommendations to reach and exceed metrics
- Administer progressive discipline due to employee behavioral/productivity issues
- Help contributors understand and connect to our vision, mission, strategy, and business priorities
- Ensure the safety of all team members by teaching, promoting, and exemplifying safety guidelines
- Manage leads to ensure they are working closely with team members by training, coaching, and problem-solving issues with orders (if applicable)
- Uphold company policies and professional workplace behavior by leading by example
- Problem solving in real time using counting and basic math
- Familiar with Warehouse Management Software to track and solve problems with orders
- Work cooperatively with other managers, supervisors, coordinators, and leads
- Ability to have a flexible schedule and come in outside of normal working hours to provide coverage for management staff when needed.
Qualifications
- 3-5 years in supervisory role, preferably with a focus in a distribution center/warehouse environment
- Minimum of 1 years of operations experience in a warehouse/distribution, logistics environment
- Able to maintain confidentiality
- Familiar with Warehouse Management Software to track and solve problems with orders
- Must be able to display effective communication to associate, management and executive staff members
- Prior experience creating and executing a shift plan
- Understanding of basic math and excel formulas
- Understands how important process control is to the business
- Flexible- Embraces Change
- Problem Solver
- Proficient use of Microsoft Office, including Excel, as well as Google Suite, Gmail
- Previous experience/knowledge of Workday preferred
- Ability to maintain confidentiality
- Ability to follow procedure, practice sound judgment and practice a fair and consistent management style
- Comfortable working and communicating with a diverse employee demographic
- Excellent multi-tasking skills with the ability to prioritize
Physical Demands
- Ability to walk or stand for 8-10 hours
- Ability to lift up to 50 lbs by hand
- Pallet jack experience (electric or non-electric)
- Pull, push, bend, kneel, crouch
- OT required during peak season (25-30% of the time)
Benefits
- Medical PPO and HSA with employer match plan options
- Dental, Vision, STD, Supplemental Insurance plans
- Company Paid LTD and Life Insurance
- 401K match - Match 100% up to 3% and 50% from 3.1% - 5%
- 4 weeks of PTO, accrued semi monthly
- 8 company paid holidays
- Paid bereavement
- Stocked marketplace with late-night meal options
- Product Giveaways