The role
Reach Logistics, a Pattern company, is a global eCommerce logistics and strategy company that partners with some of the largest brands in the world to distribute their products on Amazon, Walmart, eBay, and more. We have 7 warehouses in 5 countries around the globe and offer a unique distribution model to our partners. We currently ship 60M units a year and are growing rapidly. Currently the top seller on Amazon, we boast over 1,700 global employees that span over 18 global locations. Check out our parent company's website: http://pattern.com/
Be a part of our growing company and help set our new warehouse location up for success! We are looking for motivated, experienced Leads to help launch our brand new warehouse in Bethlehem, PA in June 2026!
Summary of Role
Our leads serve as the primary point of contact for associates within their department to provide guidance and training on company best practices. It's important that they ensure associate adherence to proper methods and safety standards while also effectively communicating in a positive and respectful manner. Our leads address problems and conduct audits frequently to identify issues, and follow up by providing constructive feedback to associates. Any of the Leads hired will train Monday through Friday but will be required to work one of the two following schedules after launch:
- FH Schedule: Sunday-Wednesday 4'10s: 7:00AM-5:30PM
- Overtime schedule: 7:00AM-7:00PM, when business needs require
- BH Schedule: Thursday-Saturday 3'12s: 6:00AM-6:30PM
- Overtime schedule: Will be assigned an OT day on FH Schedule when business needs require
Essential Duties and Responsibilities
- Act as lead in a specific department with ability to flex to other departments as needed
- Guide and train current and new employees on warehouse guidelines and new/updated procedures
- Promote a positive team-oriented environment and lead by example
- Help oversee daily assigned area
- Enforce and maintain compliance and high quality standards with new and existing standards
- Audit proactively to detect and solve problems
- Ensure areas are ready for next shift i.e. all tasks completed, problem solve items solved
- Communicate respectfully and effectively with associates when product quality is at risk
- Identify training deficiencies in associates and work with them to improve accuracy
- Maintain confidentiality
- Assist on the floor in other areas when needed
- Other duties as assigned
Qualifications
- Able to read, write, and speak English
- Bilingual in Spanish a plus
- Strong problem-solving and motivational skills
- Approachable, welcoming, and friendly
- At least 1 year of experience in a quality, lead, or training role
- Dependable and punctual
- Sharp attention to detail
- Hands-on and solution-oriented with ability to multitask as well as lead in fast-paced team environment
- Flexible, able to effectively prioritize tasks
- Outstanding organizational skills with both system and manual production environments
- Lead by example with ability to motivate employees to maximize their efforts in productivity and quality
- Computer experience including Gmail, Excel, Google Sheets
Physical Requirements
- Stand/walk for up to10-12 hours
- Regularly bend, lift, stretch and reach both below the waist and above the head
- Ability to repeatedly lift and move items up to 50 pounds
- Ability to use a pallet jack/push and roll carts
Benefits
- Medical PPO and HSA with employer match plan options
- Dental, Vision, STD, Supplemental Insurance plans
- Company Paid LTD and Life Insurance
- 401K match - Match 100% up to 3% & Match 50% from 3.1% - 5%
- Employee Stock Purchase Program
- Potential for monthly team performance bonuses - up to $1.50/hr. ($2.25/hr. OT hours worked)
- $0.50 cent/ hr pay increases in January & July after 6 months of employment
- 2 weeks of PTO accrued weekly
- Unpaid Time Off if needed
- 8 company paid holidays
- Paid bereavement
- Biannual increases after 6 months of employment
- Stocked marketplace with meal & drink options