The role
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts.
Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide.
As the Director of Automation, you will lead the strategy, design, and implementation of automation solutions across Ro's pharmacy fulfillment, compounding, warehouse, and distribution operations. Reporting to the Vice President of Pharmacy Operations, you will partner closely with Operations, Pharmacy, Supply Chain, Technology, Facilities, Finance, Quality, and external equipment manufacturers to build scalable, efficient, and compliant pharmacy operations. This role is ideal for a strategic leader who thrives on solving complex operational challenges, driving continuous improvement, and delivering innovative automation solutions that support Ro's continued growth.
This position is based in Romeoville, IL and requires approximately 10–15% travel to support other pharmacy locations.
What You’ll Do:
- Lead the development and execution of Ro's automation strategy across pharmacy fulfillment, compounding, warehouse, packaging, and shipping operations
- Identify, evaluate, and implement automation technologies that improve safety, quality, throughput, and operational scalability
- Partner with Pharmacy Operations, Supply Chain, Technology, Finance, Facilities, and Quality teams to design future-state workflows and optimize operational performance
- Lead capital automation projects from concept through implementation, including business case development, equipment selection, vendor management, installation, commissioning, and operational readiness
- Collaborate with architects, engineers, facility managers, and contractors to support new pharmacy builds, expansions, and facility renovations
- Establish operational performance metrics and dashboards to monitor productivity, equipment utilization, fulfillment accuracy, inventory performance, and return on investment
- Drive Lean, Six Sigma, and continuous improvement initiatives that reduce waste, improve efficiency, and standardize best practices across multiple pharmacy sites
- Ensure automation solutions meet FDA, USP, OSHA, state Board of Pharmacy, and internal quality requirements while supporting a culture of safety, compliance, and operational excellence
- Develop, document, and maintain SOPs, standardized workflows, and operational best practices for automation systems, ensuring consistent, safe, compliant, and efficient utilization across all pharmacy sites
What You’ll Bring to the Team:
- 8+ years of experience leading automation, industrial engineering, manufacturing, fulfillment, warehouse, or pharmacy operations initiatives
- Demonstrated success managing large-scale automation or capital projects from concept through implementation
- Experience with automated material handling systems, robotics, warehouse automation, packaging equipment, or pharmaceutical manufacturing technologies
- Strong knowledge of operational excellence methodologies, including Lean Manufacturing, Six Sigma, value stream mapping, and process optimization
- Experience developing capital budgets, business cases, and ROI analyses for operational investments
- Excellent cross-functional leadership, stakeholder management, and executive communication skills
- Proven ability to influence teams and lead organizational change in fast-paced, high-growth environments
- Bachelor's degree in Engineering, Industrial Engineering, Operations Management, Supply Chain Management, or a related technical field
Preferred Qualifications:
- Experience supporting pharmacy fulfillment, sterile or non-sterile compounding, pharmaceutical manufacturing, or healthcare distribution operations
- Experience with Warehouse Management Systems (WMS), ERP platforms, manufacturing execution systems (MES), or industrial automation software
- Lean Six Sigma Black Belt or Green Belt certification
- PMP certification
- Master's degree in Engineering, Operations Management, or Business Administration
We’ve Got You Covered:
- Full medical, dental, and vision insurance + OneMedical membership
- Healthcare and Dependent Care FSA
- 401(k) with company match
- Flexible PTO
- Wellbeing stipend
- Paid parental leave + Fertility benefits
- Pet insurance
- Student loan refinancing
- Virtual resources for mindfulness, counseling, and fitness
We welcome qualified candidates of all races, creeds, genders, and sexuality to apply.
The target base salary for this position ranges from $187,400-$220,500, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary.
Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).
At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.
Ro is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and interview process. If you require a reasonable accommodation in the application or interview process, please contact us at talent@ro.co.
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