The role
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts.
Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide.
As a Fulfillment Associate, you will play a key role in the day-to-day operations of our Romeoville fulfillment facility, with a primary focus on shipping outbound orders. You will be responsible for accurately packing and preparing orders for shipment, ensuring timely and efficient delivery to our patients.
In addition to outbound fulfillment, you will support inbound shipments as needed, assist with inventory replenishment to keep fulfillment stations stocked, and occasionally operate pallet jacks to move materials throughout the facility. You will help maintain a clean, safe, and organized workspace. This role requires a dependable team player who thrives in a fast-paced environment, takes pride in attention to detail, and supports overall operational efficiency.
What You'll Do:
- Package and ship outbound patient orders accurately and efficiently in accordance with company SOPs
- Prepare shipments, including building boxes and assembling packaging materials, to ensure timely dispatch and delivery expectations are met
- Assist with the receipt and organization of incoming inventory from the warehouse as needed
- Occasionally operate manual pallet jacks to move materials and support workflow across the facility
- Maintain accurate inventory levels through proper stocking and organization practices
- Monitor supply levels during daily operations and communicate low stock to team leads or management, and replenish fulfillment inventory to ensure packing stations remain stocked and operational
- Maintain a clean, safe, and organized workspace across all fulfillment areas
- Collaborate with team members to meet daily shipping targets and operational deadlines
- Follow established workflows and safety protocols to ensure quality and productivity standards are upheld
- Communicate clearly and effectively with team members to support smooth day-to-day operations
- Perform additional fulfillment and warehouse tasks as assigned by supervisors or team leads
What You’ll Bring to the Team:
- Strong attention to detail with a focus on accuracy in packing and shipping outbound orders
- Ability to follow established SOPs and safety protocols while maintaining a clean, organized workspace
- Comfortable working in a fast-paced, high-volume fulfillment environment with shifting priorities
- Effective communication skills and the ability to collaborate with team members to meet daily shipping goals
- Willingness to learn, take direction, and support both outbound and inbound operations as needed
- Proactive, dependable, and team-oriented mindset with a strong sense of accountability
- Dependable and punctual, with a strong work ethic and team-oriented mindset
- Long periods of standing, must be able to bend at the waist and knee, and occasionally lift up to 50 lbs
We've Got You Covered:
- Full medical, dental, and vision insurance + OneMedical membership
- Healthcare and Dependent Care FSA
- 401(k) with company match
- Flexible PTO
- Wellbeing + Learning & Growth reimbursements
- Paid parental leave + Fertility benefits
- Pet insurance
- Student loan refinancing
- Virtual resources for mindfulness, counseling, and fitness
Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).
At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.
Ro is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and interview process. If you require a reasonable accommodation in the application or interview process, please contact us at talent@ro.co.
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