The role
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
Help us transform and bring innovation to Drug Safety and Pharmacovigilance!
Veeva is looking for Drug Safety and Pharmacovigilance experts to join the Professional Services team and support implementations of our Vault Safety solution. We want innovative thinkers with deep domain expertise who are ready to challenge the status quo with new technology.
As a key member of our Professional Services team, the Consultant - Safety will work side-by-side with customers and our senior consultants and solution Architects to implement Vault Safety. In this role, the candidate will support the overall delivery of Vault Safety for our customers. They will define and drive business processes, support the project team in delivering the solution, and guide our customers throughout the implementation programs.
What You’ll Do
- Support life sciences customers in the rapid configuration and implementation of Vault Safety.
- Execute workshops and lead customer discussions of the Vault Development Cloud.
- Lead gap analyses, workshop preparation and delivery, requirements gathering, configuration, validation, and customer training.
- Gather customer functional and technical requirements to support business processes; translate requirements into system configuration.
- Provide subject matter expertise on Drug Safety and Pharmacovigilance for customers and project teams.
- Represent Safety Professional Services across multiple engagements and workstreams (e.g. solution design and configuration, data migration, systems integration, etc.).
- Ensure customer success from beginning to end of the engagement life cycle.
- Provide Argus / Aris data model expertise in migrating customers’ existing data into Vault safety.
Requirements
- 3+ years of life sciences industry experience, with the majority of time spent in the Drug Safety and Pharmacovigilance domain and experience in a consulting function.
- Knowledge of Drug Safety and Pharmacovigilance processes and regulations.
- Must have decent experience writing complex SQL queries on safety data sets.
- Should have worked on implementing safety systems like Aris / Argus / Emperica / Commonwealth / RxLogix / or any homegrown safety system
- Proven ability to collaborate with diverse stakeholders and ensure delivery to a high degree of satisfaction.
- Good to have experience building aggregate and analytical reports on safety data set.
- Strong English communication skills, both written and verbal.
- Must have worked in an individual contributor capacity in previous employment.
- Ability to act with speed to understand business requirements, create corresponding solution designs, and willingness to “roll up your sleeves” to design and deliver Vault Safety.
- Exposure to life sciences compliance and computer systems validation requirements.
- Ability to travel for about ~ 25% of the project time.
- Bachelor’s degree or equivalent required.
- Has the right attitude and mindset to work towards customer success.
Nice to Have
- Proven track record supporting high-impact global system implementation programs as a consultant, business or IT lead, and/or business sponsor.
- Direct experience with Argus and/or other drug safety applications
- Life science, computer science, or related degree
- SaaS/Cloud experience
- Experience in service delivery management and/or systems implementation
- Locality to major life sciences customer hub (Bangalore, IN; Hyderabad, IN)
Perks & Benefits
- Health Insurance fully covers the family, including Employee’s parents
- Work from anywhere culture which allows flexible work location
- Fitness benefits fully taken care by Veeva
#LI-Remote
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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.