The role
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
In this role, you will support the implementation of Veeva Link best practices to meet customer needs and conduct tailored training sessions. You will focus on preempting and supporting specific customer needs, answering technical questions, managing tasks and reporting on status. Working closely with Japan and Global teams in a fast-paced, expanding environment, you will ensure customer success by driving business value and high user adoption.
This is a hybrid position with a mix of in-office and remote work.
What You’ll Do
- Support customers to adopt and embed Link in their daily business processes, catering to both large pharmaceutical and small biotech companies.
- Develop and nurture relationships with customer key stakeholders.
- Work with the Lead Technical Consultant responsible for integrating Link data into Veeva/Vault CRM.
- Drive customers’ change management, training end users, and maximizing customer engagement with Link services.
- Report customers on Link adoption progression and health check
- Correspond to customers’ queries related to Link.
- Catch up the latest solutions of Veeva Link platform (Link Key People, Link Medical Insight, Link AI etc..) and make demo presentations to customers.
- Contribute to Link presales activities, leveraging the expertise, collaborating as a team.
Requirements
- 3+ year experience in Medical or Commercial or Data Analytics or any roles in life sciences industry
- Proficient in both Japanese and English
- Excellent customer-facing talents and relationship-building skills
- Ambition for high-quality and self-driven work
- Mindset of continuous improvements
Nice to Have
- Experience MSL or MR including KOL management
- Experience delivering end-user training or a presales role to lead demo presentation sessions to clients
- Project Management capabilities
Perks & Benefits
- 1% charitable giving program
- Company paid holidays (20 days per year)
- Wellness reimbursement
#LI-Associate
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.