The role
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s Quality products and services. You will serve as a liaison between Veeva and key customer stakeholders to foster collaboration, triage escalations, and highlight value through proactive engagement.
We’re seeking a driven Quality expert who thrives in a customer-facing environment. The role requires a strong communicator with a passion for building enduring, trusted relationships with key decision-makers, and a collaborative spirit for working in a cross-functional enforcement to improve the overall customer experience.
What You’ll Do
- Support Key customers post-implementation with Veeva Quality applications
- Act as a trusted advisor and own the relationship with your customers’ application owners to understand their objectives and challenges
- Liaise with Veeva strategy, sales, product and/or services’ stakeholders to address customer needs
- Lead meetings with customers to demonstrate success and identify additional opportunities to add value
- Provide strategic guidance to optimize use of Veeva applications and help create a customer roadmap based on their business goals and needs
- Lead Quality CSM events (eg: educational session, in person User Group Meetings, online communities) to facilitate customer to customer or customer to Veeva connections for collaboration opportunities and industry learning
- Communicate product release information and roadmaps, translating complex technical information into clear, understandable insights for diverse customer audiences.
Requirements
- 7+ years of experience in Quality within life science industry
- Experience working with or in pharmaceutical or CRO companies
- Customer-facing consulting experience
- Experience managing relationships with key decision makers and application owners
- Excellent written and verbal communication skills in both Korean and English.
- Ability to travel up to 25%
Nice to Have
- 7+ years of working in software, or consulting
- Saas/ Cloud Experience in the management of Quality
- Experience working with Veeva Vault
Perks & Benefits
- Health & Wellness programs
- Veeva Giving (financial Contributions for the societal causes you’re passionate about)
#LI-MidSenior
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.