The role
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
We are looking for driven individuals who enjoy combined role, project management and solution architect. Also interested in industry-leading Life Sciences Commercial solutions.
As a key member of our Professional Services team, you’ll be at the forefront of our mission. You’ll work side-by-side with customers, understanding their unique challenges and needs. You’ll be a customer advocate, working closely with other Veeva teams (Product, Sales, Strategy) to ensure customer success today and long into the future.
This is a remote, full-time permanent role with Veeva. This is a customer-facing role and it is required to work in Tokyo or Osaka. Some customers may ask you to work onsite.
What You’ll Do
- Lead implementation/roll out/enhancement/migration project of Commercial Veeva Solution (CRM/Vault PromoMats/Events Management, etc.) to our global/domestic clients.
- Manage tasks during the implementation project such as workshops delivery, requirements gathering, configuration, validation, migration, integration, training, and go-live activities.
- Collaborate with customers and team members both Japan-based and Global-based
- Alignment with customer’s global governance
- Collaborate cross-functionally with Product, Strategy, Sales, CSM and other teams across the company.
Requirements
- 5+ years experience with a minimum of 2 years in either IT consulting / professional services environment in a regulated industry (banking, insurance, life sciences, etc.) or in a life sciences IT / Commercial area.
- Exposure to business and IT groups in an implementation, administration, or other supporting role for software solutions.
- Experience developing workshop material, training material, or requirements-gathering sessions with business and system stakeholders.
- Ability to act with speed to understand requirements, create corresponding solutions, and willingness to “roll up your sleeves” to design and implement a Veeva solution.
- Ability to travel in domestic and international
- Business Level English and Fluent in Japanese
Nice to Have
- Experience in the Life Sciences space with knowledge of promotional materials or commercial excellence.
- Direct experience with systems such as Veeva CRM, Veeva Vault PromoMats, Salesforce, Oracle, and other Life science industry technologies
- Data Analysis, computer science, or related degree
- Experience in services delivery management and/or systems implementation, project management
Perks & Benefits
- Health & wellness programs
#LI-MidSenior
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.