The role
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
Crossix is positioned at the center of big data, innovative technology, media, and life sciences. Our mission is to empower life sciences companies with the data and insights they need to drive DTC and HCP marketing effectiveness and, ultimately, better patient outcomes. As part of Veeva, the Crossix team offers the agility of a high-growth team with the stability of a global leader.
As the Senior Director of Crossix Analytics Services, you will lead the services team for our Emerging Biotech portfolio. You’ll partner closely with our Sales and Strategy teams to build strong, long-term relationships with clients. Your main goal is to ensure we deliver excellent work that helps biotech companies use performance data to drive their marketing investments.
While your primary focus is customer success, you will also lead the high-performing team responsible for these customers. This includes overseeing the hiring, development, and mentoring of analytics professionals to foster a culture of performance and excellent execution. You will also guide the team in evolving our engagement models, incorporating modern tools and data-driven insights for the AI-era.
This is a hybrid role requiring three days per week in the office.
What You’ll Do
- Champion Customer Success: Tie your customer’s brand strategy to Crossix Measurement insights to improve marketing outcomes.
- Build an Excellent Team: Recruit and develop the services team, focusing on their ability to drive customer success. Guide the team in partnering with customer stakeholders to understand their brand strategies and drive value using Crossix Measurement insights.
- Nurture Executive Relationships: Create deep, lasting relationships with senior customer leaders to understand their needs and continuously elevate the value of the Crossix partnership
- Industry Leader: Maintain a point of view on trends in the industry and customer needs in Emerging Biotech marketing.
Requirements
- Industry Expertise: 10+ years of experience in customer-facing marketing or analytics roles, with at least 5 years specifically dedicated to Life Sciences.
- Proven Leadership: Extensive experience managing multiple high-touch customer teams and navigating senior-level client relationships.
- Executive Presence: Exceptional communication skills, with the ability to translate complex technical and operational data into compelling narratives for diverse stakeholders.
- Build Great Teams: A proven track record of identifying, hiring, and mentoring top-tier talent.
- Deep Subject Mastery: Comprehensive knowledge of the media landscape and a passion for driving marketing decisions through data.
Nice to Have
- Direct, hands-on experience with the Crossix Measurement Suite.
- Deep expertise in Life Sciences marketing analytics at an agency
Interviewing with Veeva
We value your time and believe in a transparent hiring process. Here is the process you can expect.
- Follow the application process and submit your resume.
- If moving to the interview stage, our process is as follows:
- A conversation with the hiring manager
- A personality assessment
- A practical case exercise
- A final conversation with our group's Senior Leader
- Once all interviews are complete, the manager will be in touch with a final decision.
Perks & Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Compensation
- Base pay: $200,000 - 275,000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
#LI-Director
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.