The role
Zoox has embarked on a highly ambitious journey to develop an autonomous mobility solution, built from the ground up. As our Vehicle Operations team develops and scales, so does the challenge to understand operations data, ensure effective communication between development and operations, and inform key decisions to successfully scale the organization.
In this role as the Team Lead for Vehicle Operations, you will lead a team of Zoox Vehicle Operators who are field experts in tools, features, and functions related to Vehicle Operator workflows. You will coordinate and streamline processes to ensure your team executes both short-term and long-term targets, maintaining Zoox's high standards for all software and hardware tests. As a hands-on leader, you will work daily alongside your team, setting an example of discipline and safety to accomplish the mission. This role also involves close collaboration with other leaders within the Vehicle Operations organization and interaction with multiple cross-functional teams, including program management, strategy, vehicle engineering, and go-to-market teams.
In this role, you will:
- Support vehicle operators in day-to-day operations, upholding a safety-centric, inclusive, and open communication culture.
- Complete all administrative tasks concerning team management, including, but not limited to, timesheet approval, expense reports, schedule validation, and conducting written and oral performance feedback with direct reports and contingent workforce personnel at regular intervals.
- Work closely with other Team Leads and Program/Project Managers within Vehicle Operators to ensure their team stays aligned with Zoox’s overall goals.
- Become a knowledge expert on Zoox’s proprietary software related to Vehicle Operations and motivate and mentor direct reports and contingent workforce personnel to execute and deliver to Zoox’s high standards.
- Interact with contingent workforce personnel and management assigned to your team at Zoox to answer questions, provide information, and ensure they understand and execute their job assignments.
- Conduct recurring testing, with a priority on safety to ensure you stay up-to-date with the current state of Vehicle Operations.
- Be metric- focused, collaborating with both product and program management teams to drive process and product improvements to mature both local and organizational-wide operations
Qualifications
- 8+ years of professional work experience in a cross-functional and product-based environment
- 3+ years of supervisory experience
- Experience working in a high-level collaborative environment and promoting a teamwork mentality
- Proven ability to problem-solve and improve operational efficiency with a proactive mindset and resourcefulness to achieve company goals
- Strong written and verbal communication skills to coordinate with team members and management, and explain technical issues
- Excellent driving history
- Proactive mindset and resourcefulness
- Ability to work on-site at your assigned location for all scheduled shifts
Bonus Qualifications
- Bachelors degree
- People management experience, with an understanding of performance management & reviews
- 3+ years in the autonomous vehicle industry
- 4+ years of operations experience
- Working with cross-functional teams on go-to-market initiatives