The role
Our client, an iconic full-service lifestyle hotel property in Hollywood, CA is seeking a Front Office Manager to join their Hotel Leadership Team overseeing Front Office operations, including the Front Desk, Concierge, and Bell Departments.
The Front Office Manager is responsible for the strategic leadership and day-to-day execution of all Front Office operations, ensuring an exceptional guest experience while driving operational efficiency and financial performance. This role plays a critical part in shaping the first and last impressions of the guest journey.
Responsibilities:
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Provide overall leadership, direction, and accountability for Front Office operations, ensuring seamless service delivery and elevated guest satisfaction
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Drive financial performance through effective forecasting, budgeting, and P&L management, with a focus on labor optimization and cost controls
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Partner closely with Revenue Management to analyze trends, forecast occupancy and ADR, and contribute to weekly revenue strategy discussions
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Oversee scheduling, payroll, reporting, and departmental procedures to maintain operational excellence
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Lead daily lineups, conduct regular walkthroughs, and ensure accuracy in reporting and compliance with all financial, safety, and security standards
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Champion a guest-centric culture by actively engaging with guests, resolving concerns, and empowering team members to deliver personalized, memorable experiences
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Develop and mentor team members through ongoing training, coaching, recognition, and performance management
Qualifications:
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Proven leadership experience in Front Office or Rooms Division operations within a full-service or lifestyle hotel environment
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Strong financial acumen with experience managing budgets, forecasting, and departmental profitability
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Excellent communication skills, both verbal and written, with the ability to engage effectively across all levels of the organization
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Highly organized and adaptable, with the ability to manage multiple priorities in a fast-paced, ever-changing environment
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Demonstrated ability to build high-performing teams, foster engagement, and drive a culture of accountability and service excellence
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Solid understanding of operational policies, safety standards, and confidentiality practices